One of the most important features of a dialer, paradoxical as it sounds, is to avoid calling numbers that are not supposed to be contacted. But why should you, in the first place, try to call numbers that you are not supposed to call?

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WombatDialer, the go-to tool for outbound dialing on the Asterisk/FreePBX platform, just dropped a game-changing update - version 23.12. Buckle up, because it’s got some nifty improvements that’ll make your dialing experience smoother than ever.

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The JSON Configuration APIs that come with WombatDialer lets you perform anything that you can do through the GUI right from any piece of software you write, in any programming language you like. But how?

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Your WombatDialer is quite a powerful tool: it is able to scale up significantly in order to manage thousands of calls at once. Whether you have 100 or 10,000 channels, you do not want to hit a wall the day you roll-out in production.

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When Erwin started talking about ships and sailing, we considered it quite normal. But what is Erwin doing on an (apparently pirate) container ship? Yes - WombatDialer is now available as a working Docker image.

Why is this cool?

Docker containers are a new standard for infrastructure management. Docker containers let you install and upgrade software without worrying about dependencies and software versions - each of them behaves as - if it was a separate virtual machine, but it is lightweight as the actual running processes and has very low latency.

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WombatDialer 21.06 released today

Loway is proud to announce the release of WombatDialer 21.06; this release is mostly centered around the API side of WombatDialer and makes its integration with external systems easier and safer to run.

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How can you handle your call center peak times more effectively while agents are working from home?

Due to recent COVID19 pandemic, most call centers are adopting remote working solutions. This can create a problem as agents will work from home or outside the company, staff is reduced and your service level performance suffers. If you are running an inbound call centre it often happens, especially with reduced staff or remote workers that you experience long waiting times in specific days of the week or hours. Wait times peak and abandon rates spike can be very frequent. Your call center managers will be very concerned of having to hire and train some temporary people in order to handle load that only happens on a few days. With WombatDialer predictive dialer you can successfully manage this situation using Queue Call-Back feature.

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WombatDialer Release Version 20.02

Loway is proud to announce the release of WombatDialer 20.02; it was designed to make the life of administrators easier, with many small fixes that improve the overall experience of running the dialer for both small and very large systems.

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