WombatDialer Training

Learn the essentials of WombatDialer predictive dialer for Asterisk with our webinars and courses!

Check Out Our User Manuals

Do you want to become a WombatDialer certified expert?

WombatDialer Training is an online course designed to rapidly guide you through the creation of unlimited calling campaigns.

You'll learn how WombatDialer works, its main features, and its benefits for your call center.

The training course includes:

  • 15 chapters
  • 5 hours of content
  • question-answer section at the end
  • Install the proper chat system for the remote connection with the teacher
  • WombatDialer software must be installed before the course begins

Up to a maximum of 4 people can attend a single session, for larger sessions you need a separate course.

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Our instructors will teach you how to install, configure and get the best from the most powerful predictive dialer for call-centers based on Asterisk technology. Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

These are entry-level courses, with no prerequisites to attend. However, you can buy Custom Training Courses for specific requests or advanced training. Customized training courses can be tailored to meet the needs of your organization and include an array of different technical topics.

Loway does not provide a Linux or an Asterisk training but students with even basic Asterisk skills should be able to follow along with the examples.

We've left out the non-essentials so that you can get up-to-speed with the courses as fast as possible. Every course includes references to online resources, including socials and video channels, for additional information and further learning.

COURSE OUTLINE

Overview

What is WombatDialer?

WombatDialer is a new-generation mass outbound calling platform for the Asterisk PBX. It can be used to implement many different services.

Typical Usage Scenarios: Telecasting, Telemarketing, Voice conferencing, Automated phone interviews.

WombatDialer can work on pre-defined call lists or can dynamically create them over an API (e.g. dial number X after 10:30 AM). It shares the load on one or more PBX servers and has a flexible rescheduling logic to handle missed calls. It is built to be used with your existing Asterisk PBX and does not require separate servers or a separate set of lines.
It can call over VoIP or through the public telephone network.

WombatDialer is built to integrate with your business processes, can receive calls to be made over HTTP and/or notify an external system in real-time about calls made and results gathered.

WombatDialer works natively with the QueueMetrics Call-Center Monitoring Suite in order to produce state-of-the-art campaign analyses and insight.

Functionalities and Components you can define

By offering a set of ready-to-use components and a monitoring GUI, you can create complex solutions in minutes.

WombatDialer's functionalities are divided in four categories:

Administrative functionalities

Users, Asterisk Servers, Trunks, End-points, Lists, Opening hours, Reschedule Rules, Disposition Rules

Operational functionalities

Execution and Live Monitoring, Dialer Status and Debug Issues

Reporting functionalities

Campaign Reports

API functionalities

Adding TTS, Reverse IVR and more with Dialplan Tricks, API – Wombat used by external scripts

Administrative functionalities

Users

WombatDialer offers a powerful and pervasive security model that is similar to the one used in QueueMetrics. It is built around the concepts of users, classes and keys. The idea is that each user has a keyring and all features are controlled by keys. This way you can organize multiple groups of users (e.g. administrators, monitors, etc.) with different grants, and then give each specific user additional keys to fine-tune each person’s profile.

Asterisk Servers

WombatDialer can control activities on multiple Asterisk servers at once. It does so by keeping a control channel open with each server through its Asterisk Manager Interface (AMI for short). Each server is managed independently and in case of failure does not stop the rest of WD from running. Servers can be on the same network as WD is, or can be in remote locations.WombatDialer offers a powerful and pervasive security model that is similar to the one used in QueueMetrics. It is built around the concepts of users, classes and keys. The idea is that each user has a keyring and all features are controlled by keys. This way you can organize multiple groups of users (e.g. administrators, monitors, etc) with different grants, and then give each specific user additional keys to fine-tune each person’s profile.

Trunks

A trunk is a set of lines that are addressed as a single logical entity. They can be a set of physical lines (like a DAHDI interface in Asterisk) or a set of logical lines (like a connection to your SIP provider, or to another PBX). It may be also a Local extension pointing to Dialplan extra functionalities.

End Point as Queue or Phone

An end-point is where a call goes after being answered on the trunk. As a special case, it is possible to have EPs of type QUEUE. They are used to distribute calls on a set of agents that are members of a queue.

Opening Hours

It is very often needed to have a finer level of control on the opening hours of a campaign, having different opening and closing times for a campaign during the week and marking specific time periods as invalid; for example, public holidays.

Lists

Call lists are sets of numbers (or more technically, sets of call records) ready to be dialed. It is possible to import and export data from lists through the GUI, and it is possible to create new lists based on the final state of existing campaign runs from the Reports page.

Campaigns

A campaign is the basic unit of work of WD. It behaves as a template for running an actual campaign, that we call a Campaign Run. A campaign put together all items defined before: general properties, trunks, endpoints, lists, opening hours.

Reschedule Rules

It is a fact of life: most calls placed on an outgoing campaign are destined to fail. Maybe the user is not available or busy or maybe your provider has a temporary failure,. It is advisable to take this into consideration when programming a campaign.

Disposition Rules

Disposition rules are like Reschedule Rules; the main difference is that while a Reschedule Rule is applied on each call tried, a Disposition Rule is matched only when the call is not rescheduled further.

Operational functionalities

Execution and Live Monitoring

The Live page lets you interactively control and monitor what the dialer is doing. You will be able to see at once all the Runs of Campaigns that you can access.

Dialer Status and Debug Issues

From the main page, you can control the status of the dialer process. You can see how long the dialer has been used, its current status and the entities currently loaded.

Reporting functionalities

Campaign Reports

You can use WombatDialer to get hands-on details on the activities it performed. Reports are performed per run. Each run is identified by the date and time it was started.

API functionalities

Adding TTS, Reverse IVR and more with Dialplan Tricks

Since is possible to create a Trunk pointing a Local Extension, you can add in PBX Dialplan special features like TextToSpeech or create surveys thru a Reverse IVR.

API – Wombat used by external scripts

WombatDialer offers an API so you can execute any action that is available on the WebGui, from external application.