Loway and Grandstream Announce Product Compatibility

Loway Switzerland and Grandstream today announce successful product compatibility testing.

Grandstream’s UCM series of IP PBX is now fully compatible with QueueMetrics-Live software, offering an enhanced call center monitoring and reporting solution.
Call centers around the world can use QueueMetrics-Live to track and analyze communications through the UCM series to access extended metrics, better manage agents and increase overall productivity.

Read more here https://www.loway.ch/press-releases.jsp?uid=press-20200225-QueueMetrics-Grandstream-Integration&lid=N162.

QueueMetrics-Live cloud solution enhances agent management and improves the daily workflow using a dedicated agent page with alarms, outcomes, a WebRTC softphone, integration with all modern CRMs and a complete quality tracking tool.

QueueMetrics-Live takes advantage of more than 200 different metrics and let's you manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution like free updates, management, data retention and configuration. Plus first month, e-mail support and installation free!

If you want to request a trial of QueueMetrics-Live for Grandstream UCM visit www.queuemetrics.com.