QueueMetrics Call-Center Management Software 22.02 Released.

Loway is glad to announce the release of a new version of QueueMetrics.

QueueMetrics collects data from your PBX and tracks agents' activities, payrolls, targets, conversion rates, ACD, IVR and Music on hold. It also generates outbound and inbound campaign statistics with real-time monitoring, customizable wallboards, and custom reports with more than 200 different metrics.

This new version brings a large number of improvements to the reports page, making it snappier and more user-friendly, and includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme named Mono, and a new Timeline view, that lets you know everything about a call's history and access any related media.

The reports' improved performance makes the user experience more responsive and offers a solution that will work even for very large systems with 10,000+ agents across 1000+ queues.

All details on the dedicated page: QueueMetrics Press Release 22.02

Test free at QueueMetrics Trial